Privacy Policy

We are Crunch Holdings, LLC, a US company headquartered at 386 Park Avenue South, 15th Floor, New York, New York, and our wholly owned subsidiaries and affiliates in the United States, collectively referred to as “we” or “Crunch” in this Privacy Policy (“Policy”). Our fitness products and services (“Services”) help people achieve and sustain their health and fitness goals within a supportive community.

At Crunch, we respect your privacy. This privacy policy explains how Crunch may collect, use, and share information about you through its website or mobile application (collectively “Site”) and through offline channels including but not limited to our POS systems, telephone calls, in-person interactions or use of our facilities. This Policy is incorporated into and subject to the Terms of Use. Unless otherwise noted, your use of the Site and Services constitutes your agreement to Crunch using information about you in accordance with this Policy.

This Policy may change over time as we modify or expand our Site and Services. In the event we make material changes to the Policy, we will provide notice through the Site, and we suggest that you check from time to time to review how we treat your personal information (“PI”). You understand and agree that your continued use of the Site or Services after the effective date means that the collection, use, and sharing of your PI is subject to the updated Policy. Except to the extent we receive your authorization, or as permitted or required by applicable law, we will handle your PI in accordance with the terms of the Policy in effect at the time of the collection.

This Policy may change over time as we modify or expand our Site and Services. In the event we make material changes to the Policy, we will provide notice through the Site, and we suggest that you check from time to time to review how we treat your personal information (“PI”). You understand and agree that your continued use of the Site or Services after the effective date means that the collection, use, and sharing of your PI is subject to the updated Policy. Except to the extent we receive your authorization, or as permitted or required by applicable law, we will handle your PI in accordance with the terms of the Policy in effect at the time of the collection.

Crunch.com gathers information from you at various points. For example, when you create an account or log in, contact us, purchase a membership, request a free trial or class pass, subscribe to our updates, attend an event, complete a survey, participate in sweepstakes or a promotion, search for a location, use or access one of our facilities, we may collect: your name, address, email address, date of birth, age, gender, address, phone number, information about your interaction with our emails, credit card number, bank routing and account number or other payment information, information about your purchase and use of Crunch products and services including app use, class attendance, PT usage, emergency contact information, information on your personal work out with a trainer, account username and password, data from security cameras, biometric information (e.g., fingerprints to redeem Personal Training services at certain clubs) and in certain cases, health or medical information. For children attending Kids Crunch, we collect their name, gender, date of birth, member’s relationship to the child, emergency contact information, allergies and special needs.

For corporate memberships, we request that you provide your name, employer name, company email address, phone number, work address, and any information you submit.

When you search for a job on our careers page, we will collect your name, email address, phone number, whether you are authorized to work in the US, your recent employer and job title, and other information you submit on your CV.

If you contact us about franchise opportunities, we will request your name, phone number, email address, zip code, net worth, military/veteran status, and liquid capital.

When you access the Site, you may provide us with access to your location by opting in to share your GPS location.

We strive to limit the types and categories of PI we collect and process to information necessary to achieve the purpose(s) for collection. We do not use PI for additional purposes that are incompatible with their initial collection. In other words, we have measures and policies designed to ensure that we only collect and process information from our users that we believe is necessary to operate and provide them with a world-class service.

You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the functionality, offers, or content on the Site or Services.

As you navigate through the Site, information about you is also collected automatically. This information may include:
• IP Address
• Country; Time zone setting
• OS, platform, browser type, and version
• Information about your computer and internet connection
• How you arrived at the website (e.g., via a digital ad, organic search, direct traffic)
• Usage details, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the website
• Information related to your purchases
• Search terms
• Your cell phone number if you are searching on your mobile phone

You. We may collect personal information directly from you, such as when you contact us, place an order, register for a membership, or participate in a contest, promotion, or survey. We may also collect information from you automatically through web technologies such as browser cookies, flash cookies, and web beacons when you visit or use the Site, Services, or open an email from us.

Social media and related services or websites. We may collect information about you through your social media services consistent with your settings on such services or from publicly available websites consistent with their terms and conditions.

Third Parties. We may collect information about you from third parties that are lawfully entitled to share your data with us, such as our franchises, your family and friends, customers, our business partners or advertising partners, services providers, staffing agencies, or your employer.

We use the PI we collect for the following purposes:

• To communicate with you by phone, email, or text message.
• To provide and operate our Site and Services, including managing your account and tailoring our personal training services.
• To provide the information, products, and services you request.
• To address and respond to service, security, and customer support issues.
• To verify your identity.
• To provide accommodations.
• To detect, prevent, or otherwise address fraud, security, unlawful, or technical issues.
• To update, maintain, use, and analyze our records.
• To comply with applicable laws or administrative requests, assert or protect our rights, and defend against third-party allegations and claims.
• To contract fulfillment and payment processing.
• To provide analysis or valuable data back to our customers, users, and employees.
• For lead capture and to identify prospects for marketing; provide marketing communications; engage in promotional, and marketing activities including creating look alike and custom audiences, remarketing, or retargeting. This may include enriching information we collect about you with data collected by a third party.
• For our advertising purposes or those of third parties, affiliates, and related entities to whom we sell or share personal data. With your consent this includes sharing your mobile phone number with the specific affiliate(s) and related entities you have opted into for their marketing purposes. Your mobile phone number will not be sold or shared with third parties for their advertising purposes without explicit consent.
• To make the services of third- party providers available to Member and or Member’s guests .
• To monitor use of the Site and Services; conduct research and analysis regarding Site usage, membership and prospective members; for business planning and product development.
• For everyday business purposes such as financial account management, IT and website administration, corporate governance, reporting, and legal compliance.
• To carry out our obligations and enforce our rights arising from any contracts entered between you and us, including billing and collection.
• To protect the rights, property, security, and safety of our applicants, employees, and customers, our information systems, and the public.
• For assessing your application for employment with us or managing the employment relationship.
• For assessing your application as a franchisee candidate.
• To respond to law enforcement requests, as required by applicable law, court order, or governmental regulations, and for other lawful processes or public safety purposes.
• To fulfill any other purpose for which you provide it.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

To the extent permitted by law, we may combine, correct, and enrich PI that we receive from you with data about you from other sources, including publicly available databases or from third parties to update, expand, and analyze our records, identify new prospects for marketing, and provide products and services that may be of interest to you. For example, we may enrich the data we have collected about you by analyzing demographic and behavioral data including location, age, gender, income and other data points that would indicate a propensity to become a member.

Your email address. At Crunch, we respect your privacy concerns. If you give us your email address when you inquire about membership, request a free trial guest pass, reserve a new gym’s opening membership rate, enter a sweepstakes, or sign up for our content and newsletters, we will send you emails with your opt in permission about exclusive offers, news at Crunch and new club openings. If you have previously opted out of receiving emails from us, providing updated information will act as an 'opt back-in.' We also use pixel tracking on the emails we send. We use the information collected from these pixels for marketing purposes and to learn more about our audience. For example, these pixels help us determine information including how many people open our emails, click on links, the percentage of recipients who read email on their phones, etc. If you want to opt-out of receiving promotional emails, simply click on the unsubscribe link located at the bottom of our emails. Although we strive to update our email list as frequently as possible, you might receive another contact before we can remove you. Please note that you will continue to receive Member Services-related communications regarding your member account. Crunch may use any of your contact information held on file (including Email, Mailing, Phone, and Fax) to communicate for transactional purposes related to daily administrative activities such as freeze requests, online purchases, and important service alerts.

Your phone number. If you provide your mobile telephone number, we may use it for our text messaging program. For more information, please see our Terms of Use.

Please note that by signing up for text message communications, you expressly consent to the collection, use, and sharing of your mobile phone number and personal information as outlined in this Policy and as permitted or required by applicable law. With your consent, this includes sharing your mobile phone number with the specific affiliate(s) and related entities you have opted into for their marketing purposes. We may also share your mobile phone number with our service providers or subcontractors who support the services we provide. Your mobile phone number will not be shared with third parties or affiliates for their marketing or promotional purposes without explicit consent. You can opt out of our sharing your mobile phone number with our affiliates and related entities by contacting us at moc.hcnurc@ycavirp. Please note that you cannot opt out of our sharing your number with our service providers or subcontractors.

Advertising. We or third parties may use or disclose the information of members, former members, or prospective members to deliver emails, social media posts, etc. to you for our advertising partners, to enable other third parties to market to you, or to create advertising campaigns. This may include enriching information we collect about you with information from third parties.

Third Parties. From time to time, Crunch may make the services of third-party providers available to members and or members’ guests to enhance their Crunch experience. To do so, Crunch will provide the third-party provider with member or member’s guest data to enable the delivery of these services. Crunch does not warrant the quality of these services and does not guarantee that these services will remain available to members or member’s guests for any period of time.

In general, we will not disclose your PI except with your consent and/or as described in this Policy. We may disclose your PI for the same reasons that we may use it as described in this Policy, as we deem necessary to carry out those purposes. Prior to disclosing your PI to affiliates, vendors, service providers and business partners, we generally require that they comply with applicable privacy laws to ensure the protection of your PI.

For example, we may share or disclose your PI to:
• our affiliated companies and subsidiaries, which are directly or indirectly owned by our parent company, Crunch Holdings, LLC
• our network of independently owned and operated franchises who have a license to operate a Crunch gym to our standards
• third parties at your direction or with your consent; or to your emergency contact or authorized agent or representative
• third-party service providers under appropriate confidentiality and data privacy obligations (only for the purposes identified in this Policy, such as payment processing or fulfillment services)
• third party service providers that provide advertising, promotional, and marketing services for our products and services on our behalf and on behalf of our franchisees and affiliates.
• third parties for their own advertising and marketing purposes or to enable them to provide their services excluding mobile phone data without explicit consent
• professional services providers such as accountants and attorneys
• third parties in connection with a merger, divestiture, acquisition, reorganization, restructuring, financing transaction, or sale of assets pertaining to a business line
• third parties as required by law or administrative order, including government or regulatory agencies
• third parties as necessary to investigate, establish, or defend against allegations or claims, including enforcing or applying any agreements such as for billing and collection purposes
• third parties as necessary to investigate, prevent, or take action regarding suspected or actual illegal activities or to assist law enforcement agencies

Our Site uses cookies and other web technologies to collect and store certain information when you visit or use the Site.

A cookie is a small file consisting of letters and numbers. This file uniquely identifies and recognizes your browser or device and transmits information to the server. We use the following cookies on our Site:

Strictly Necessary/ or Essential Cookies: These cookies are essential to the basic operation of our Site. They help identify you when you sign in, remember the information you input in an online form, enable you to navigate around our Site, use its features, or provide you with services you have requested. Without these cookies, the Site will not perform as smoothly for you as we would like, and we may be unable to provide the Site or certain services or features.

Performance/Analytics Cookies: These cookies gather information about how you use our Site. For example, they help us determine how you interact with our Site so that we can improve it, which pages you open and view most frequently, whether the Site is working properly, and fixing errors. Some of these cookies may be analytics cookies set by third parties that analyze how you use our Site.

Functionality/Personalization Cookies: These cookies help save information you have entered so that the Site can recognize you, remember your username, remember your choices such as font size and color or language, or personalize Site content when you return. The information these cookies collect may be anonymized. These cookies may be set by us or by a third party.

Advertising/ or Targeting Cookies: These cookies help us provide advertising relevant to you, measure its effectiveness, or limit the number of times you have seen it. They may record your visit to our Site, including the links you follow to other sites, so we can tailor our Site, communications, and advertising or remember whether you have visited the Site before. We may share this information with third parties. Some of these cookies may follow you when you leave the Site and travel to other websites so that we can serve personalized ads targeted to your preferences. We may place some of these cookies on your computer or devices (“first party” cookies). Third parties, such as our advertising partners or service providers, may also place cookies on your devices when you visit the Site (“third-party cookies”). These technologies may collect information including details about the device you use to access the Site (e.g., your computer or mobile phone), your IP address, browser type and operating system.

Our Site may also use web beacons. These small electronic files, also known as pixels, help us with functions such as counting Site visitors or for related marketing and media services. We use this information for marketing purposes and to learn more about our audience. For example, these pixels help us determine information including how many people open our emails, click on links, the percentage of recipients who read email on their phones, etc.

The Site uses Facebook meta pixels. This pixel is used for tracking and serving targeted ads. It tracks information such as your page view, view content, search, purchase information, sign up, download, submit form, or user information (IP address, browser information). While this data is anonymized, it is still linked to individual user profiles within Facebook’s ecosystem. This means that while the data shared with advertisers is aggregated and anonymized, Facebook itself retains the ability to connect this data to individual user accounts for targeted marketing.

Exercising Choice. Most browsers will allow you to block or refuse cookies. The Help Menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. However, you may need to adjust your preferences manually each time you visit a site. Please note that if you block certain cookies, some of the services and functionalities of our Site may not work, including establishing an account or installing Services.

“Do Not Track”. Do Not Track is a privacy preference you can set in your Internet search browser that sends a signal to a website indicating that you do not want the website operator to track certain browsing information about you. We track Site users over time and across third-party websites; however, we do not currently respond to web browser “Do Not Track” signals or similar mechanisms.

Statistical Data. To monitor the utilization of the Site and Services and continuously improve its quality, we compile statistical information concerning the usage of the Site and Services through analytics services. Examples of this statistical information would include: the number of visitors to the Site, or sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site, or in sections or pages of the Site, the other sites that refer visitors to the Site, the pages of the Site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site. The analytics services may transfer this information to third parties in case of a legal obligation or if a third-party processes data on behalf of that service.

To compile this information, we may collect and store the following data:
• Your operating system version
• Your browser version
• The pages you visit within the Site
• The length of time you spend on pages within the Site
• The Site from which you linked to ours
• Search terms you used in search engines, which resulted in you linking to the Site, etc.

We use Google Analytics 4 which is a cross platform analytics tool. This tool uses data anonymization by default. You can prevent Google Analytics from using your data on our websites by installing the Google Analytics opt-out browser add-on here.

Social Media. Our Site includes social media features including but not limited to Facebook, Instagram, Google, and X “share” buttons. If you use these features, they may collect your IP address and the pages you visit on our Site and set a cookie to enable the feature to function properly. These services will also authenticate your identity and provide you the option to share certain PI with us, such as your name and email address, to pre-populate our sign-up form or provide feedback. Your interactions with these features are governed by the Privacy Policy of the third-party company providing them.

Embedded Content. The Site contains embedded content (e.g., videos). Embedded content may place third-party cookies on your device that track your online activity to enhance your experience or assess the success of their application. We have no direct control over the information these cookies collect, and you should refer to their website privacy policy for additional information. IMPORTANT: BY USING THE SITE AND SERVICES, YOU CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL INFORMATION FOR THE ANALYTICS PURPOSES AND FUNCTIONS DESCRIBED ABOVE.

We may provide links to websites or resources outside of our Site for your informational purposes only. We may also provide links to third-party integrations. Third-party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as maps, sending requested information, etc. You acknowledge and agree we are not responsible for the availability of third-party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services, or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of personal information that you provide, or is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.

We retain your PI for as long as necessary, such as to provide you products and Services or while you have an open membership with us. We may retain your PI for longer if it is necessary to comply with our legal or reporting obligations, resolve disputes, collect fees, etc. or as permitted or required by applicable law.

We may also retain your PI in a deidentified or aggregated form so that it can no longer be associated with you.

To determine the appropriate retention period for your PI, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we process your PI; and applicable legal requirements

Crunch has implemented a comprehensive data privacy and security program, which includes reasonable technical and organizational measures designed to safeguard and protect the personal information we collect or you share with us. Independent third-party auditors have assessed Crunch‘s operations against recognized security standards and controls on a product-specific basis.

Any payment transactions are encrypted and handled through our third-party payment processors. We do not have access to, store or retain your full credit card number or related financial information.

You are responsible for keeping the password to your membership account confidential. We ask you not to share your password with anyone.

No system for safeguarding personal or other information is 100% secure. Even though we have taken steps to protect your PI from being intercepted, accessed, used, or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with PI.

We offer a downloadable native member (iOS and Android) app (“App”). You can use this App to book classes, log workouts, and check in to a Crunch club with the digital barcode. The App does not have e-commerce functionality. Our App may collect personal and other information as described in Section 1 that will be used or disclosed in accordance with this Policy. We provide a link to this Policy to persons prior to their downloading of any of our App.

If you allow our mobile App to access your location information on your device, our mobile App may use your mobile device’s Global Positioning System (GPS) technology and other technology (such as wireless transmitters known as beacons) to provide you with information and offers based on the location of your device. Beacons allow us to collect information about your location within participating properties by communicating with mobile devices in range. We may use this location information to enhance your experience by delivering push notifications and other content to your mobile device, providing navigation assistance as you move around our locations, and sending you information and offers about products, services, or activities we believe may be of interest to you.

We may share this information with third parties, including business partners and service providers, to provide information, offers, and services that may be of interest to you. You may prevent or limit the collection of location information by changing the settings in the App or by changing your device settings.

The Site is not directed to children under the age of eighteen (18) and the products and services on this Site are not intended for persons under the age of sixteen. We intend Crunch’s web pages for general audiences – we do not seek through our Site to gather PI from or about persons under sixteen years of age. If you inform us or we otherwise become aware that we have unintentionally received PI from an individual under the age of sixteen, we will delete this information from our records.

When we collect information for membership inquiry purposes, users are informed they must be at least 18 years of age or have parental consent to provide personally identifying information to us. We encourage parents to monitor children's Internet use to keep them safe while navigating Crunch.com and all other areas of the Internet.

If your child attends Kids Crunch, we collect certain personal information that you provide, as noted in Section 1, above.

Access.Crunch respects your control over your information, and, upon request, we will confirm whether we hold or are processing PI that we have collected from you. You also have the right to amend or update inaccurate or incomplete PI, request deletion of your PI, or request that we no longer use it. Under certain circumstances, we may not be able to fulfill your request such as when it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort. Still, in any event, we will endeavor to respond to your request within forty five (45) days and provide you with an explanation if we are not able to comply with your request.

Please note that for PI we have obtained about you or received for processing on behalf of a separate, unaffiliated entity – which determined the means and purposes of processing - all such requests should be made directly to that entity. We will honor and support any instructions they provide us concerning your PI.

Cookies. For information on how to control cookies, please see section 6, above.

Mobile Phone Numbers. To opt out of our sharing your mobile phone number with our affiliates and related entities for their advertising purposes, contact us at moc.hcnurc@ycavirp. Please note that you cannot opt out of our sharing your number with our service providers or subcontractors.

To opt out of our texting program, follow the instructions in the text or contact us at moc.hcnurc@ycavirp.

e-Marketing Communications. To unsubscribe from any e-marketing communications we send you, follow the instructions in the communication or contact us at moc.hcnurc@ycavirp.

Please note that even if you opt-out of promotional communications, we may still need to contact you with important transactional data about your account or membership. For example, even if you opt-out of promotional communications, we may still send you a notification of changes to, expiration of, or discontinuation of a program or class you are enrolled in.

You can always limit the information you provide to us, but if you choose not to provide certain requested information, you may be unable to access some of the services, offers, or content on the Site.

This Policy is governed by the internal substantive laws of New York, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within New York. If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

If you have questions or requests relating to this Policy or your PI, please contact us at www.crunchprivacy.com, which allows you to contact us online, or email us at moc.hcnurc@ycavirp.

If you no longer want to receive marketing communications from us, you can opt-out of marketing by clicking on the unsubscribe link on any marketing email you receive.

For other inquiries about our clubs, please contact us here: CONTACT A CRUNCH GYM.

Or you may send us a request via mail to Crunch Headquarters, at Crunch LLC, PO Box 481, Elmsford, NY 10523.

This section provides additional information for people in the European Economic Area (EEA), United Kingdom (UK), or Switzerland (CH). The terms used in this section have the same meaning as in the General Data Protection Regulation, the UK Data Protection Act, and the Swiss Federal Act on Data Protection (collectively, “European Privacy Laws”). The term “personal information” as used in this notice has the same meaning as “personal data” in the European Privacy Laws.

Collection and Disclosure of Personal Data

The personal data we collect and how we share it is described above in our Privacy Policy.

We may disclose your personal information to the following third party controllers for business purposes:Vitality, EGYM, ClubReady, Google Ads, MatrixPoint, AJB Law Group, HappyFox, LinkedIn Ads, Meta Ads, Pinterest Ads, Tiktok Ads, Snapchat Ads, Amazon Advertising, The Trade Desk, DXFactor, Studio Labs, Touch Point. To understand how these parties handle your data, please refer to their respectiveprivacy policies.

Cookie Notice

We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Website visitors from European Privacy Law regions can control cookie settings. Manage your region specific consent settings here.

Essential Cookies

We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.

Analytics Cookies

These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.

Personalization Cookies

Advertising Cookies

These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.

Lawful Bases and Legitimate Interests

We process personal data on the following lawful bases:

• Complying with legal obligations
• Fulfilling contracts
• Consent
• Legitimate interests

Where we process personal data on the basis of our legitimate interests, we pursue the following interests: Meeting Compliance & Legal Requirements, Analyzing Data, Conducting Surveys, Delivering Targeted Ads, Fulfilling Customer Orders, Managing Event & Guest Data, Processing Payments, Creating Customer Profiles, Providing Customer Support, and Sending Promotional Communications.

International Data Transfers

We may send the personal data of individuals in the EEA/UK/CH to third countries, including the United States, where it may be stored or processed, for example on our service providers’ cloud servers. When we transfer personal data, we endeavor to do so on the basis of Adequacy Decisions as adopted by the European Commission (EC), the UK Information Commissioner's Office (ICO), or the Swiss Federal Data Protection and Information Commissioner (FDPIC), the EU-US Data Privacy Framework, UK-US Data Bridge, and Swiss-U.S. Data Privacy Framework agreements, Standard Contractual Clauses (SCCs) issued by the EC or the FDPIC, International Data Transfer Agreements (IDTAs) approved by the ICO, and as otherwise allowed by law. Data protection authorities have determined that the SCCs and IDTAs provide sufficient safeguards to protect personal data transferred outside the EEA/UK/CH. To request copies of our international data transfer safeguards, please contact us at moc.hcnurc@ycavirp. You may read more about international data transfer mechanisms at the following links:

• https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
• https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/
• https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/arbeit_wirtschaft/datenuebermittlung_ausland.html

Privacy Rights

Individuals in the EEA/UK/CH have the following rights regarding their personal data.Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to access. You have the right to request a copy of the personal data we hold about you.

Right of portability. You have the right to ask us to transfer your data to another party.

Right to rectification. You have the right to request that we rectify any incorrect information we have about you.

Right of erasure. You have the right to request that we erase (delete) any personal information we hold about you.

Right to withdraw consent. You have the right to withdraw your consent at any time when we rely on your permission to process your personal data.

Right to object. You have the right to object to our use of data about you.

Right to restrict processing. In certain circumstances, you have the right to restrict our processing of your personal data to storage only, subject to some exceptions. This right applies when:

• You have contested the accuracy of your personal data and we are still verifying its accuracy.
• Your personal data has been unlawfully processed under the GDPR.
• You need for us to keep your data in order to establish, exercise, or defend a legal claim.
• You have previously objected to our processing of your personal data and the status of that review is still pending.

Right to lodge a complaint with a supervisory authority. You have a right to lodge a complaint with a supervisory authority. For more information, you can visit theInformation Commissioner’s Office website at https://ico.org.uk/, the Federal Data Protection and InformationCommissioner’s website at https://www.edoeb.admin.ch/, or see a list of EU Data Protection Authorities athttps://www.gdprregister.eu/gdpr/dpa-gdpr/.

Inquiries

Controller contact information

Crunch Fitness

moc.hcnurc@ycavirp

Data Protection Officer information

Brian Mahoney

moc.tniopxirtameht@yenohamb

This section provides additional information for people in Canada. The terms used in this section have the same meaning as in the Personal Information Protection and Electronic Documents Act (PIPEDA).

Collection and Disclosure of Personal Data

The personal information we collect and how we share it is described above in our Privacy Policy.

We may disclose your personal information to the following third parties for business purposes: AJB Law Group, Amazon Advertising, ClubReady, DXFactor, EGYM, Google Ads, Google Analytics, HappyFox, LinkedIn Ads, MatrixPoint, Meta Ads, Pinterest Ads, Snapchat Ads, The Trade Desk, Tiktok Ads, and Vitality.

Privacy Rights

Individuals in Canada have the following rights regarding their personal information. Make a Privacy Request by clicking here. Once you submit a request, we will verify your identity and process your request in most cases within 30 days.

Right to Access

You have the right to be informed of the existence, use, and disclosure of your personal information and to be given access to that information.

Right to Correct

You have the right to contest the accuracy and completeness of the personal information we have about you, and to have it amended as appropriate.

Right to Withdraw Consent

You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Right to Delete

You may request that we delete personal information we have obtained about you. However, we may retain your personal information if it is necessary for certain purposes, as allowed by law.

Right to Opt-Out

You have the right to opt out of the use of your personal information for targeted advertising.

You may exercise your right to opt-out.

Authenticating Your Request

Once we receive your request, we will verify the information you provided by matching the information that we have collected. If we cannot authenticate your request, we may ask for additional information from you. If you are unable to provide additional information, or we are unable to authenticate the request using commercially reasonable efforts, we may deny your request.

Cross-Border Transfers

Your personal information may be processed in foreign jurisdictions, including the United States, where it may be subject to access by foreign courts, law enforcement, and other government agencies, in accordance with the laws of those jurisdictions.

Contact

If you have any questions or concerns regarding how we handle your personal information, you may contact the following person at our organization:

Brian Mahoney
moc.tniopxirtameht@yenohamb

If you believe your rights have been violated and you are not able to resolve the issue directly with us, you may file a complaint with the Office of the Privacy Commissioner.